Thank you for choosing www.handloomshuttle.com. We are committed to providing high-quality products and excellent service. To ensure your satisfaction with your purchase, here is our refund policy:
1. Refund conditions
Unused products: If you are not satisfied with your bamboo shuttle, you can apply for a refund within 14 days of receiving the product. Please ensure that the product has not been used and the original packaging and tags are retained.
Defective products: If the product you received is defective or damaged, please contact us within 48 hours of receiving your order and we will provide you with a replacement or refund service.
2. Refund application process
Contact us: To apply for a refund, please contact us by email with your order number and the reason for the refund.
Returning goods: After confirmation, you need to send the goods back to our designated address, and the shipping costs are borne by the customer (unless the product is damaged or defective).
Inspecting the goods: After receiving the returned goods, we will inspect them and confirm that they meet the refund conditions and process the refund within 2 working days.
3. Refund Method
Refunds will be made via the original payment method and will usually take 2 business days to appear on your account, subject to bank processing time.
4. Special Circumstances
Promotional or Discounted Items: Refund policies for items purchased through promotions may vary, please refer to the relevant promotion terms.
Customized Items: No refunds will be accepted for customized or specially customized bamboo shuttles.
5. Contact Us
If you have any questions or need further assistance, please feel free to contact our customer service team:
Email: sourcephase@handloomshuttle.com
We value your shopping experience and hope to provide you with the best service through our refund policy!